It was over three decades ago that the first Choithram Supermarket and Department Store was established in the UAE. Since then, many Choithrams have come up in convenient locations across the seven Emirates. With its unbeatably high standard of quality and service, Choithrams has become a name synonymous with excellence in the region today.

True to its mission of absolute customer satisfaction, Choithrams provide the freshest fruit and vegetables and quality meats. The variety of wholesome seeded breads, light creamy cakes and croissants are baked in store every day. And the readymade chilled and hot meals are a great relief to a growing number of customers who are always on the go.

The efficiency of the chain was recognized when Choithrams was awarded the first ever "Grocer of the year" RetailME award in 2005, for overall excellence in the field of food retailing. It was a true testament to the competence of Choithrams in successfully catering to the needs of a diverse population.

Choithrams is today a successful group with associates in diverse fields like wholesaling, commodity brokerage, and manufacturing of edible and non-edible items. This rich association brings to the group a huge bank of experience and resources. Choithrams came to UAE in 1974 and has grown to a retail chain with over 55 supermarkets in the emirates.

At Choithrams we nurture and protect the brands that we sell. Brand building is a passion at Choithrams, which we perform with the diligence and experienced professionalism of years in retail marketing. Some of the brands we champion are Rainbow, Kimball, Fruitella, and Weetabix to name a few.

Food Services or HoReCa is a branch of Choithrams dedicated to the hospitality sector. The division works in partnership with major International hotels, clubs, airlines, etc.

Light Household & Garments division provides a wide range of household appliances, domestic products, toys, fashion wear, children garments, etc from 30 countries.

Logistics & Distribution: The Choithram's distribution centre ensures that the supermarkets are continuously well stocked and also serves the distribution and Food services division.

The expansion of Choithrams into Oman, Bahrain and Qatar ensures the distribution of brands into all corners of the Gulf market. Choithrams brings to the Gulf region the expertise, experience, networks and communications built up over 70 years in 25 countries.

IMS Policy

CORPORATE INTEGRATED MANAGEMENT SYSTEM POLICY

Doc. No.: TCS/POL/QHSE/CO-01 Rev. No.: 06

Date: 11/09/24

IMS Policy Statement

As part of our steadfast commitment to Quality, we at Choithrams have reaffirmed our intention to invest in people, processes, practices, and the planet. We are firmly committed to Occupational Health and Safety measures that adequately address our operations and the health and safety of our employees, customers, contractors and other interested parties. We seek to integrate the philosophy of Sustainability into our organisation’s core activities, establish and promote sound Environmental practices in our operations, aiming the protection of the environment, including prevention of pollution.

We believe that this commitment is recognised not only as fundamental to the success of our organisation, but also in satisfying the needs and expectations of all interested parties including our employees, customers, and the communities in which we operate thereby enabling and strengthening the QHSE culture.

Choithrams is committed to:

• Implementing and maintaining an effective framework for Quality, Health, Safety And Environmental Management which is designed to meet the requirements of the International Standards ISO 9001, ISO 14001 and ISO 45001.
• Setting measurable objectives and targets as part of the established Integrated management system [IMS] covering the chosen three ISO standards.
• Complying with all applicable legal and regulatory requirements related to occupational health, safety and environment and satisfying applicable requirements of products and services
• Consulting and encouraging all employees to understand that it is their responsibility to participate in reporting all hazards, risks, incidents, near misses and illnesses as soon as reasonably practical to eliminate and reduce to an acceptable level.
• Providing the relevant resources needed for establishment and implementation of IMS, allocating roles and responsibilities, providing the employees with awareness/information, instruction and training.
• Eliminating hazards, reducing occupational health and safety risks for ensuring a safe workplace through supervision that enables them to carry out tasks competently and safely.
• Ensuring continual improvement by measuring its performance in relation to quality, occupational health and safety, environmental controls by various assessments including customer feedback and data analytics.

It is the responsibility of all employees to abide by this policy and adhere to it. To accelerate organisational excellence, this policy will be subjected to continuous review and revision at least on an annual basis to reflect any changes to organisation policy, strategy and objectives and particularly when changes to legislation or technical knowledge occur.

Review Date: 12/09/2024

Reviewed by Approved by

Smitha Vijay Rajiv Warrier

Head QHSE - GCC CEO - GCC